What information do we collect?
When you interact with us, we may collect your name, address, email address(es), telephone number(s), and, where appropriate, your company name and professional details.
How do we collect information?
We may collect information about you whenever you interact with us. For example, when you contact us regarding our services, submit an enquiry, or engage with us in connection with a transaction, you specifically and knowingly provide us with your personal information. We may also receive information about you from third parties – but only if you have given them permission to share your information with us.
Confidentiality
We will not be responsible for the privacy of data collected by websites not owned or managed by Vertice Fintech, including those linked through our website.
How we use your information
We use the information we collect to respond to your enquiries, provide our brokerage services, comply with legal and regulatory obligations, and communicate with you about matters relevant to our services. We will not sell or rent your personal information to third parties.
Data retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, regulatory, or reporting requirements.
Your rights
You have the right to access, correct, or request deletion of your personal data that we hold. To exercise these rights, please contact us at contact@verticefintech.com.
Making a complaint
If you are not satisfied with how we handle your personal data, please contact us at contact@verticefintech.com with the details explaining your concerns. We will review your complaint and investigate whether the right procedures have been followed, and respond to you as appropriate. We aim to complete this investigation within 15 working days of receiving your complaint, however in some cases it may take longer. If you are still unsatisfied with the response, you may escalate your complaint to the Information Commissioner’s Office (ICO).